The UK’s leading independent job board, CV-Library, is delighted to announce that it received the ‘Excellence in Customer Service’ accolade at last night’s Greater Birmingham Chambers of Commerce Awards.
This is a key win for the business, which set up a regional office in Birmingham nearly two years ago. The company continues to service organisations across the UK, including in and around the Midlands area. The award recognises the company’s unique and successful approach to customer service, which ensures that the job board can assist with the recruitment needs of businesses of all sizes.
Every client that signs up to CV-Library receives a detailed Service Level Agreement that outlines what they can expect from the job board. They are also assigned a dedicated Client Response Coordinator (CRC), who is on hand to offer site training, advice on job postings and tips on how to search the candidate database effectively.
Lee Biggins, founder and managing director of CV-Library comments: “We’re delighted to have won this incredible award and to have our efforts recognised by such a prestigious organisation. The service that we offer is what sets us apart from our competition and we are always receiving positive feedback from our clients on this. Our dedicated customer service team ensures that we meet the needs of all of our clients, helping to keep our retention rates high.”
The award follows the results of the company’s 2018 Customer Service survey, where 96% of its clients rated its service as ‘good’ or ‘excellent’.
