O2 UK today announced that it will pay a cash reward of up to 1,000 to each eligible employee as part of its second annual ëThanks a Millioní reward scheme.
O2 people were set the challenge of being number 1 for customer satisfaction in O2ís quarterly customer satisfaction surveys. At the end of December an independent research agency commissioned by O2 confirmed O2ís customers said they were ìmore satisfied ì than customers of O2ís network operator competitors, triggering a payment of over 15 million to staff.
Eligible employees will receive their cash reward in March 2008 and all eligible employees who have been working with O2 since the introduction of the two-year Thanks a Million scheme will receive an additional 500 as well as the 1,000 as a reward for service.
Ronan Dunne, Chief Executive, O2 UK commented: ìO2 has more customers than any other network, so more care than ever is required to maintain our customer focus. I am proud of our customer satisfaction record and very proud of our employees who have worked so hard to achieve it. Through Thanks a Million weíre thanking our employees with a cash reward and thanking our customers with our continued dedication to satisfying them.î
In 2006 the Thanks a Million goal was to add a million net customers and O2 awarded 10million to its staff.
O2ís reward scheme pays over 15 million to its staff
O2ís 2007 ëThanks a Millioní customer satisfaction target achieved
