We talk a lot about how we never want to lose the human touch when integrating AI into our workflow. Turns out, it also works the other way around. We can take something inherently human and bring it to the next level by adding just a touch of AI.
DIFFICULT CONVERSATIONS:
Anyone who’s had to resolve a messy conflict with a client, confront an employee with a difficult performance review or negotiate a contentious service contract knows how challenging these sensitive conversations can be. Some managers avoid them altogether, passing off the dirty work to someone else. Others sugar-coat their honesty or struggle to get their point across.
A touch of guidance from generative AI can turn those dreaded conversations into easy, constructive exchanges. It allows managers to “confront without being confrontational,” resulting in a fulfilling and honest dialogue.
Before heading into these tough discussions, managers can prepare by running some well thought-out prompts through AI, asking for ways to set a positive tone. AI can outline tips on how to frame a talk to best achieve a desired outcome. This allows a person to craft more productive conversations. It’s not only a time-saver in terms of preparation, but also a life-saver in terms of results.
TALENT ACQUISITION:
Good business leaders take the “human” side of hiring decisions very seriously, because personalities can make or break workplace culture. Undoubtedly, our own intuition is the most important tool when it comes to finding someone who strikes the right balance with a team. But managers can narrow the field by prompting an AI tool with the ideal characteristics they’re looking for in a hire. AI will generate tailored job descriptions to attract just the right person.
PERSONALIZED EMPLOYEE DEVELOPMENT:
The best way to hold on to top tier talent is to allow for growth. Managers can prompt an AI tool with a detailed description of an existing employee, complete with personality traits, strengths, weaknesses and skills. AI can analyze the input and suggest personalized paths for employees, guiding them toward meaningful growth opportunities.
PERFORMANCE REVIEWS:
Sometimes performance reviews can fall into the category of a “difficult conversation,” but AI can help turn these sessions into positive exchanges. Many companies use a checklist to periodically measure how employees are meeting goals. Managers can feed those results into an AI tool, asking for constructive feedback and use it to formulate personalized coaching techniques.
THE DIFFERENCE IT MAKES
This is how “confronting without being confrontational” can work. AI can help get an entire team invested in solutions so everyone takes pride in company successes. It’s as simple as that—technology helping to eliminate the difficulty from what we consider some of the most difficult conversations, helping us to relate on the most human level.
How is AI transforming your workplace? Michelle Abdow has consulted fellow business leaders exploring how AI can supercharge creativity. As the President of Market Mentors overseeing all activities including strategic planning, brand development and public relations, she’s an experienced speaker not only on all these subjects but also how companies can cultivate their own employer brand, integrating human resources and recruitment with marketing to get results.
About Michelle Abdow
Michelle Abdow is the founder and president of Market Mentors, LLC, a fully integrated marketing, advertising and public relations agency in Massachusetts and Florida that has been serving clients across industries and across the globe for more than two decades.
