Planday - the shift scheduling software platform by Xero - has released new data highlighting the generational differences for shift workers in the UK, showing how different generations are affected by different aspects of working in the hospitality industry. This new data offers insights into how managers and owners can tailor their approach to different generations, helping to alleviate shift work pressures and ultimately retain talent.
The research shows that Gen Z employees are bearing the brunt of unpredictable scheduling and last-minute overtime demands. When asked if their shift times change with little to no notice, an overwhelming 73% of Gen Z employees answered yes, in comparison to just 51% of Gen X. Adding to this stress, 37% of Gen Zs state that they often work overtime, with 76% also stating that when this happens, it is without much prior notice. In comparison, just 1 in 4 Gen X (27%) stated that they are frequently working overtime, and 65% without prior notice.
It’s not just Gen Zs feeling the strain of shift work. Millennials are most likely to want a predictable and consistent work schedule, with half (49%) of them agreeing it is very important to them, in comparison to 41% of Gen Z and 44% of Gen X. However, when asked if they have a good work/life balance, less than half of millennials (48%) agreed, in comparison to 56% of Gen Zs and 61% of Gen X - although, perhaps this last statistic isn’t a surprise with the older generation working less overtime and their shifts changing less than those younger to them.
In addition, it seems those in the Gen X generation are most relaxed about their working hours, with 42% saying not having control over their working hours doesn’t bother them - three times the rate of Gen Z (14%) and over double Millennials (18%). They also value recognition and guidance more than their younger colleagues, suggesting they may be motivated differently.
When looking at improving their working environment, 90% of Gen Z and Millennials agree that technology could improve their experience, in comparison to just 78% of Gen X. Not only does this highlight that younger generations are more technology-focused, it also showcases a clear opportunity for employers to modernise shift work management tools to give their staff greater input and control into their work schedules.
Dave Lee, Planday CEO, comments: “In today’s climate, we know hospitality owners and managers are facing incredible pressure, from rising costs to staff shortages. Our research shows that different generations are motivated by different things, and that small adjustments to how shifts are planned or feedback is given can make a huge difference. It’s not about adding complexity; it’s about being attuned to your people and using the right tools to give them a little more recognition and predictability. When you meet people where they are, you boost retention, reduce stress, and ultimately build a more resilient team.”