Submitted by Stuart Gentle on Sat, 18/01/2025 - 19:51
The contact center is no longer just a hub for customer service; it’s becoming the heartbeat of customer experience strategy. As we approach 2025, rapid advancements in technology and shifting consumer expectations are poised to reshape how contact centers operate.
Submitted by Stuart Gentle on Sat, 18/01/2025 - 19:49
In Australia, having a top-notch supply chain is key to staying ahead. Expert consulting can make your business run smoother, cheaper, and more efficiently. It boosts logistics and procurement, leading to better warehouse management and growth.
Submitted by Stuart Gentle on Thu, 16/01/2025 - 12:41
Modern customer relationship management (CRM) systems are being used by businesses more and more to satisfy the increasing demands for effectiveness and outstanding customer service
Submitted by Stuart Gentle on Thu, 16/01/2025 - 10:47
In the recruitment business, the spotlight often shines on the people-facing side of the business. How well you source candidates and build relationships with your clients is a fundamental part of establishing your reputation in the industry.
Submitted by Stuart Gentle on Thu, 16/01/2025 - 10:34
The government is legislating to tackle what it calls ‘one-sided flexibility in zero-hours contracts’ through a right to guaranteed hours, where the number of hours offered reflects the hours worked by the worker during a reference period. And a right to reasonable notice of shifts and a right to payment for shifts cancelled or curtailed at short notice.
Submitted by Stuart Gentle on Thu, 16/01/2025 - 10:28
There were more than 1.4m active job postings in December 2024, according to the latest Recruitment & Employment Confederation (REC) and Lightcast Labour Market Tracker.
Submitted by Stuart Gentle on Thu, 16/01/2025 - 10:14
New data released by Coursera, one of the world’s largest online learning platforms, reveals the fastest growing job skills for 2025, based on insights from five million learners.
