With close-contact support during the early stages, the Academy is intended to get the customer up and running quickly and to a position where they can assume responsibility for their own implementation and design of processes and application of NWC.
Overview:
- Getting the customer to think like us:
- Applying their knowledge and building on it:
- Going beyond the basics:
- Testing NWC and Streamlining:
- The essential tasks:
Foundation Academy Tools:
- Basecamp: Basecamp is the collaboration project management tool used to help clients plan, map and run their implementation of NowWeComply.
- Criteria Master: This is a collaborative centralised master where all data points are outlined, designed and tracked before being implemented in NWC, saving users considerable time at the implementation stage.
- Kayako Knowledgebase: Kayako is NWC’s support and ticketing system which all users have access to. Kayako also doubles up as a source of helpful information about how to get the best out of NowWeComply.
- Multiple Tutorial Sessions: Providing dedicated tuition specifically tailored to each clients need.
- Project Activity Support: To assist users complete their project activities in between each Tutorial Session.
- Implementation Consultancy: To provide advice and expertise in conceptual process design and implementation.
The Foundation Academy, alongside a series of online webinars and self-help guides has been successful in supporting NowWeComply’s clients in the execution stage of the implementation process.
