It was fine when you started out, but it no longer works the way that you need it to work. That’s one of the reasons why MindBody online clients are switching software rather than updating to newer versions. If any of the following is happening to you, it may be time to consider making a switch also.
Communications to and From Clients are Failing
The software is supposed to enhance rather than harm the line of communication between the business and the clientele. What you’re finding is that some of the messages you send out are never getting to the intended destinations. Clients have also complained that they’ve registered for classes and then find out they are not included in the class roster. Those are situations that harm your reputation and make it harder to maintain positive relationships with your clients.
So Many Add-Ons
Add-ons to software are great, but they can also be something of a distraction. This is especially true if you do spring for an updated version only to find that something you could do before now requires downloading another add-on. Before you know it, there will be so many add-ons that you wonder what the original software was supposed to accomplish.
It may be time to start with a clean slate. A different software package that has all or most of what you need built in means you can break the cycle of constantly installing more add-ons. While you will never completely eliminate the need to add another something, at least it will become less frequent.
Customization is Limited at Best
You’ve exhausted the limits of being able to customize reports and other aspects of the current software. The thing is that your growing business requires that you also broaden the way that you do things. If the current software does not allow you to customize as much as you need, the only alternative is to look for something that will allow more flexibility.
This is a good time to take advantage of free trials. You can load just enough data in the test version to see how it compares with what you already have. If the outcome is favorable, then you will know that it’s time to make a move.
The Customer Support Lacks Quite a Bit
You don’t need to reach out to the customer support team often, which is actually a good thing. When you did have to contact the team, it seemed as if getting anyone to provide support other than reading off a prepared script was impossible. The amount of time it took to get a response to a simple query left you feeling as if your business didn’t matter at all
If this applies to you, it’s time to find a different software provider who places a premium on customer service and support. On the odd occasion when you do need help, you’ll get information that’s dependable and actually helps.
Do you think that your current software is lacking in some way? Why not look around at different software for gyms and see what you can find? A program that’s a better fit for your business may be easier to find than you think.
