Skillsarena offers competency testing covering a wide range of skill sets aimed at todayís recruitment and training markets, is excited to announce the launch of their latest testing suite.
The ëCall Centreí testing suite is made up of two levels; both being done as an audio data entry test.
The ìStandardî test which has a reduced number of caller scenarios provides basic contact information; name, address, email address etc. This provides a time-efficient measure of a personís true ability to hear effectively and input raw data.
The ìAdvancedî test provides candidates with different credible scenarios which will mirror the main requests coming from a call centre; changing details, requesting a bill payment, checking a delivery etc. This shows a candidateís ability to deal efficiently and accurately, over a greater concentration span.
The new tests available from skillsarena make them one of the UKís most robust online testing portals available; effectively encompassing the increasing demands placed upon todayís recruitment requirements.
Lorraine Phair, Director, Pursuit Recruitment comments,î We chose skillsarena because of their professional approach and the quality of their on line testing. The recent addition of the skillsarena call centre testing package recognises the changing environments and requirements of todayís Call Centres. We look forward to a continued working relationship in the new yearî.
For more information contact Emma Innes on 01727 884 799 or
visit
Skillsarena Launch Online Call Centre Testing
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