ContactUs speeds up recruitment for contact centre staff with internet candidate testing

ISV Group, the UK-based technology training company, today announces that UK call centre recruitment specialist, contactUs, is deploying its Fastpath Online solution for online candidate testing and assessment. Previously, hard skills testing was invariably conducted at the clientís site during assessment centre events. Now, Fastpath Online enables candidates to be pre-tested off site, typically at home, thereby speeding up the selection process and improving success rates at assessment centres.

ISV has worked closely with contactUs to evolve the product to test and assess for call centre skills in specific industry sectors, including retail, finance and utilities, as well as for general sales skills. Hosted by ISV Group, Fastpath Online delivers skills testing and assessments over the Internet to allow recruitment companies and HR departments to determine the knowledge, skills and abilities of candidates. A test can be administered to anyone, anytime, anywhere. It provides full replication of live software, such as Microsoft Office, and includes keyboard shortcuts to give a more realistic picture of typing skills. The Microsoft Office 2000 assessment simulations closely emulate real-world software applications and business processes, and use on-screen and audio instructions to guide candidates through each test.